Genesys

Enhanced customer experience with Genesys Cloud CX

Build a powerful communication solution with DidConnect and Genesys

Why should you connect DidConnect services with Genesys?

Extensive global reach

Access to Phone Numbers in 80+ countries available for immediate activation.

Voice quality

High standards of reliability and availability with excellent voice quality.

Powerful SIP Trunking

Carrier-grade quality two-way SIP trunks for enterprise communications.

Local dialing

Premium quality local routes with guaranteed CLI and Emergency Services.

Genesys solution partner

Ready for instant interconnection with any business.

Genesys contact center solution

Genesys contact center solution Unify all your customer and agent experiences across phone, email, chat, text and social channels.

Flexible configuration

Various VoIP trunk configuration options for enhanced communications.

Self-service User Portal

The DidConnect User Panel for full control over the configuration, management and monitoring of your services.

Emergency Calling

DID Numbers routed to the relevant PSAP for safety and compliance.

VoIP use cases for your business

Learn what you can build with DidConnect cloud communications

Phone Numbers as a value-added service

Voice and SMS-enabled Virtual Phone Numbers covering 92 countries and 5315 area codes.

SMS notifications

Business messaging for operational efficiency.

Enhanced communications with DidConnect and Genesys

Genesys Cloud CX is a suite of cloud-based services and applications that provide a way for organizations to work more efficiently by supplying collaboration, communications, and contact center services for their business.
This partnership makes it easy for DidConnect and Genesys customers to expand their local or international business communications by leveraging the operator’s extensive coverage of Local, National, Mobile and Toll Free virtual Phone Numbers in over 80 countries, along with two-way SIP trunking and SMS messaging.

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